Refund policy
Last updated November 14, 2026
Pawn & Crown sells downloadable chess e-books as PDF files. A refund request for a digital purchase requires no physical return.
1. Requesting a refund
Under our voluntary refund policy, send your request within 14 calendar days of purchase. We review each request and first check whether we can fix a delivery or file problem. A change of mind after a successful download generally does not qualify under this voluntary policy. Your statutory deadlines and remedies continue to apply.
2. Problems with an order
Contact us if you receive the wrong guide, are charged twice for the same order, cannot access the download, or receive a damaged or materially misdescribed file. We can verify your order, resend your link, or replace a faulty file. We refund a confirmed duplicate charge or an affected guide if we cannot provide a usable copy of what you purchased. Additional remedies may apply under local law.
3. How to get help
Email tranfishcap@outlook.com or use our contact form. Include the order number, the guide title, the email address entered at checkout, and a short explanation. Keep card details and passwords out of your message.
4. Approved refunds
We generally refund the original payment method and follow any deadlines required by law. The bank or payment provider determines when the credit appears. If you received a refund confirmation and the credit still has not appeared, contact us so we can check its status.
5. Statutory cancellation and consumer rights
Any rights to cancel, withdraw, or seek a remedy under the law that applies to your order continue to apply. Downloading an e-book alone does not waive statutory rights.
European Union and United Kingdom
Where the relevant distance-selling rules give you a cancellation right, the usual period for digital content is 14 days after the contract is made. Early supply can end that right only where the applicable legal conditions are met. These can include your prior express consent to early supply, your acknowledgment that you will lose the right, and any required confirmation. Legal remedies for faulty or misdescribed content continue to apply.
To exercise an applicable statutory right, send us a clear cancellation statement by email or by mail. Where your order offers an online withdrawal option, you can also use it. You may use the following form.
To Eric Josue Durazo, operating as Pawn & Crown
1128 S Frost Ln
Avondale, AZ 85323
United States
tranfishcap@outlook.comI wish to cancel my purchase of the following e-book: [e-book title].
Ordered on: [order date].
Customer name: [your name].
Customer address: [your address].
Signature: [only if sent on paper].
Date: [date].
If you validly exercise the right, we refund within the time applicable law requires. Under the relevant EU or UK distance-selling rules, this is generally no later than 14 days after we receive your cancellation notice.